Reference

Terms That Govern Your dustruco Account

These terms set out what you agree to when you open and use a dustruco account — covering deposits, withdrawals, wallet use, and eligibility. Access and use depend on your local law and eligible region, so read through before you get started.

Account eligibility rulesbKash, Nagad, Rocket wallet termsWithdrawal conditionsAccount suspension policyJurisdiction-dependent access
dustruco Terms That Govern Your dustruco Account
HOW WE HANDLE THIS

Account Security and Policy Practices

These terms are not a formality. They describe the actual operating rules your account runs under — from how wallet transactions are verified to how account access can be restored if it is restricted. We apply them consistently so every account on dustruco is subject to the same conditions.

Wallet Verification When you link bKash, Nagad or Rocket to your account, we confirm the wallet belongs to the account holder. This step protects your funds and prevents unauthorised withdrawals.
Account Data Retention We retain account records — including transaction history and wallet details — for as long as your account is active and for a period after closure as required by our operating obligations.
Terms Change Notification When we revise these terms, the updated version is published on this page with a new effective date. Continuing to use your account after that date means you accept the changes.
Dispute Resolution Path Raise a terms dispute by contacting support with your account ID and the relevant transaction reference. We review and respond in writing so there is a clear record of the outcome.
TERMS CONTACT PATHS

Reach Us About These Terms

If something in these terms is unclear — or if you believe your account has been actioned incorrectly under them — contact our support team directly. We handle terms-related queries separately from general account help so your question reaches the right person without delay.

Team online

Live Chat

Start a live chat from any page on dustruco. Terms and account-restriction queries are flagged as priority and handled by a dedicated team member.

Email Support

Send a detailed account query to our support email. Include your registered mobile number and the transaction reference if your question involves a bKash, Nagad or Rocket payment.

Account Help Centre

The Help Centre holds written answers to common terms questions — account limits, wallet conditions, eligibility. Browse it before you write in and you may find the answer in under a minute.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering wallet use, account restrictions, eligibility and what to do if something goes wrong.

The core terms are the same for all wallets. However, specific processing rules — such as minimum amounts or verification steps — may vary between bKash, Nagad and Rocket based on how each wallet operates.

If your location falls outside our eligible regions, your account access may be restricted. Your wallet balance remains yours; contact support to understand the options available in your specific situation.

Yes. Raise a dispute within 30 days of the transaction date by contacting support with your account ID and the transaction reference. We review every dispute and respond with a written outcome.

We post the revised terms on this page with an updated effective date. We may also notify you via the contact details on your account. Continued use after the effective date counts as acceptance.

No. Each account is for one registered person only. Sharing login details or allowing another person to operate your account breaches these terms and may result in suspension.

Contact support via live chat or email with your registered mobile number and the request type. We will confirm receipt and process the request in line with our data retention obligations.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.