Reference

The Terms That Sit Behind Your Account

This page tells you plainly what dustruco expects from your account and what you can expect from us — the rules that cover your wallet, your bKash, Nagad and Rocket payments, and how you use the lobby.

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dustruco The Terms That Sit Behind Your Account
REACHING ACCOUNT HELP

Who To Contact About A Legal Question

Legal questions rarely arrive at a convenient hour, so we keep the account help desk as the single door. Every ticket you raise is logged against your account, which means the person answering can see your wallet history instead of asking you to repeat it.

Team online

Account help desk

Use the message panel inside your account for anything tied to terms, wallet limits or a blocked login. Attach a screenshot of the error and the ticket stays with one agent.

Wallet verification line

If a bKash, Nagad or Rocket payment is held for a check, reply on the same ticket. Send the sender number used, not a different one, so we can match it.

Written requests

For a formal request — a copy of your terms, a correction to your details — send it in writing through the same channel. We answer in the order received.

SECURITY AND RETENTION

How We Handle Your Details Under These Terms

The terms only work if the handling behind them is honest. Your login sits behind a one-time code sent to your registered number, and a session ends when you log out on a shared phone — worth doing if you check your wallet on a friend's handset in Chattogram. What we keep, and for how long, follows the wallet trail: a bKash or Nagad reference number has to stay traceable in case of a dispute, and records tied to an account closure stay as long as local rules require. You can ask what we hold, correct what is wrong, and request an export.

Login and device checks

A one-time code goes to your registered number at each new login. If a device looks unfamiliar, we may ask you to confirm before the session opens.

Cookies and session data

Small files keep you signed in and remember your language choice. You can clear them in your browser, though you will need to log in again afterwards.

What we keep and why

Wallet references from bKash, Nagad and Rocket stay on file so a payment can be traced. Account records are kept while the account is open and after closure where local rules require it.

Asking for a change

Write through the account help desk to see what we hold, fix an error, or request a copy. We confirm in writing once the change is applied.

What You Ask Us About Terms And Access

These are the questions that come up most often on the help desk. If yours is not here, raise a ticket and we will answer it against your own account rather than in general.

Not automatically. Access depends on your local law and eligible regions, so check what applies where you are before you fund a wallet. If you are unsure, ask the help desk with your location and we will tell you plainly.

The rules on payments are the same whichever rail you pick. The difference is at the wallet end — the sender number must match the one on your account, so keep to the same bKash, Nagad or Rocket number when you send.

Your profile stops being used for the lobby, but wallet references and records tied to local rules stay on file for as long as required. You can ask for a copy of what we hold before or after you close.

Open a ticket from the account help desk and ask for the version that applied when you registered. We send it in writing so you have a dated record rather than a page that may since have changed.

Yes. Send the request through the help desk, tell us what is wrong or what you need, and we will confirm in writing when it is done. Some records tied to payments cannot be deleted early.

Your local law takes priority over anything written here. If a clause here conflicts with a rule that applies to you, follow your local rule and let the help desk know so we can look at your account.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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